Title:Program Specialist
ID:JREQ054998
Description
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
The Program Specialist is critical to the success of Thomson Reuters’ Card programs. This individual is responsible for managing all aspects of the Card program. The Program Specialist will evaluate program compliance, policies and procedures, program enhancements, and overall program effectiveness. Essential Day-to-Day Responsibilities:
- Process Card member applications, changes and cancellations for Corporate Card & Purchasing Card
- Respond promptly to card member questions, requests & concerns including monthly Corporate Card compliance emails, via direct contact or ticketing system
- Oversee all delinquent accounts, contact Employee, Manager and HRBP and escalate as required to manage credit losses for the region
- Support Program upgrades and rollouts for the region
- Coordinate distribution of Card member reports and communications
- Monitor card member activity and issue alerts as needed
- Facilitate policy changes and maintain process documentation
- Support Purchasing Card and Meeting Card Program and educate employees on “Controlled Purchasing”
- Provide support as needed to ensure timely payment of Corporate Liability accounts.
- Maintain strong relationships with Human Resources, Customers, Payments team and MyExpenses Tool Managers
Qualifications
Education:
- Associate or Vocational degree. High School diploma with relevant business experience will be considered
Required Skills:
- Client facing experience –
- Be able to demonstrate excellent communication skills (especially presentation and facilitation skills).
- Procurement/Accounts Payable process knowledge
- Excellent written and verbal communication skills required.
- Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint and Word)
- Strong analytical skills and aptitude for problem solving
- Strong customer service skills
- Ability to manage multiple priorities in a fast pace changing environment
- Ability to exercise independent judgment and recognize the critical impact to the business
- Highly motivated, task oriented and able to work independently in a fast paced environment
- Ability to support a global network through flexing time
- Ability to operate effectively across borders and different cultures
Desired Skills:
- Customer focused in all aspects of your work.
- SAP Experience and MyExpenses but not necessary
- Ability to work independently while at the same time not moving away from a team role
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Sourcing Family Group
Primary Location: London, GB
Other Locations:
Organization: Technology & Ops - BusOpsSvcs - Sourcing
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:
ID:JREQ054998
Description
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
The Program Specialist is critical to the success of Thomson Reuters’ Card programs. This individual is responsible for managing all aspects of the Card program. The Program Specialist will evaluate program compliance, policies and procedures, program enhancements, and overall program effectiveness. Essential Day-to-Day Responsibilities:
- Process Card member applications, changes and cancellations for Corporate Card & Purchasing Card
- Respond promptly to card member questions, requests & concerns including monthly Corporate Card compliance emails, via direct contact or ticketing system
- Oversee all delinquent accounts, contact Employee, Manager and HRBP and escalate as required to manage credit losses for the region
- Support Program upgrades and rollouts for the region
- Coordinate distribution of Card member reports and communications
- Monitor card member activity and issue alerts as needed
- Facilitate policy changes and maintain process documentation
- Support Purchasing Card and Meeting Card Program and educate employees on “Controlled Purchasing”
- Provide support as needed to ensure timely payment of Corporate Liability accounts.
- Maintain strong relationships with Human Resources, Customers, Payments team and MyExpenses Tool Managers
Qualifications
Education:
- Associate or Vocational degree. High School diploma with relevant business experience will be considered
Required Skills:
- Client facing experience –
- Be able to demonstrate excellent communication skills (especially presentation and facilitation skills).
- Procurement/Accounts Payable process knowledge
- Excellent written and verbal communication skills required.
- Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint and Word)
- Strong analytical skills and aptitude for problem solving
- Strong customer service skills
- Ability to manage multiple priorities in a fast pace changing environment
- Ability to exercise independent judgment and recognize the critical impact to the business
- Highly motivated, task oriented and able to work independently in a fast paced environment
- Ability to support a global network through flexing time
- Ability to operate effectively across borders and different cultures
Desired Skills:
- Customer focused in all aspects of your work.
- SAP Experience and MyExpenses but not necessary
- Ability to work independently while at the same time not moving away from a team role
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Sourcing Family Group
Primary Location: London, GB
Other Locations:
Organization: Technology & Ops - BusOpsSvcs - Sourcing
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel: